Cancellation policy

Please note that 48 hours notice is required for all cancellations otherwise a 50% of the total treatment price will be charged, No show appoitments will be charged at full price.


Pamper parties and group bookings

7 days notice is required for pamper parties and group booking cancellations, a 25% deposit will be taken on booking and will not be refunded if you do not give more than the 7 days notice, if advance notice of more than 7 days is given then you will be refunded your 25% deposit in full.



To secure your upcoming appoinment we will require a 20% booking fee which will come of the total of your treatment cost, or is refundable if you need to cancel with 48 hours notice. If you cancel with short notice 50% of your treatment cost will be charged, and if you don’t show up for your appointment the full treatment price will be required.


Patch testing

A patch test is required 48 hours before any lash and brow treatment.


Gift vouchers

Gift vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed in at the start of your treatment. Vouchers can be used as full or part payment towards treatments. Late cancellation and no show appointments terms apply to gift vouchers.


Medical conditions

Please inform us of any medical conditions including pregnancy prior to booking as some treatments may not be appropriate for you.



We accept all major credit/debit cards and cash.


Dermalogica loyalty reward card

loyalty points cannot be redeemed for cash, sold or transfered. points can only be redeemed on dermalogica products and cannot be used in conjunction with any other offer or discount. 



Please note that the prices are subject to variation and we reserve the right to change pricing without prior notice.



Serenity Beauty Boutique

68 west street



CO12 3DA


01255 508899


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